公司：Visa
职位：Director, Technical Program Manager
时间：Jan 2020 - Present
工作内容：Lead and oversee a key payment initiative composed of 100 members across six regions.
公司：PayPal
职位：Sr. Technical Program Manager, Core Platform Infrastructure
时间：2016 - 2019
地址：San Jose, CA
工作内容：
• Facilitated and managed key infrastructure programs - oversaw resource planning, logistics and operations.
• Led roadmap & capacity planning for a 350+ people organization.
• Worked with Engineering and Product leaders and stakeholders to facilitate planning, execution and lookbacks. Drove changes by establishing guidelines, metrics and setup regular leadership sync-up's.
职位：Sr. Technical Program Manager, Agile Transformation Strategy & Operations
时间：2014 - 2016
时间：San Jose, CA
工作内容：
• Drove PayPal's agile adoption through check-in's and engagement with senior leaders across Engineering, Product & Program Management.
• Facilitate and operationalize executive road map reviews and cross-functional roadmap planning using metrics.
职位：Technology Leadership Program Cohort
时间：2012 - Sep 2014
工作内容：
•One of the ten employees in Technology organization selected into a two-year rotational leadership program designed to allow high performing employees to sharpen technical skills, broaden
•leadership horizon and gain global perspective and prepare themselves for a challenging leadership role in the company.
职位：Chief of Staff to CTO at StubHub (an eBay company)
时间：Mar 2014 - Aug 2014
地址：San Francisco, CA
工作内容：
• Partnered with CTO to build a stronger brand and to make the technology organization a destination for top talent.
• Increased employee engagement through various initiatives including redesigning engineering environment and ticket processes to increase speed and efficiency.
• Attended to special projects for the CTO office.
职位：Technology Strategy & Operations, Professional Services APAC
时间：Sep 2013 - Feb 2014
地址：Singapore
工作内容：
• Designed the next generation merchant integration and merchant technical services development plan.
• Drove NPS excellence by increasing survey response rate from 6% to 30+% over nine weeks through user studies and design iterations.
• Supported the Merchant health initiative to help boost merchant transaction volume by 18%.
• Joined the critical incident quarterback team, partnered with stakeholders to create action plans for all critical incidents and site issues.
职位：Technical Program Manager, Engineering Metrics
时间：Mar 2013 - Aug 2013
地址：San Jose, CA
工作内容：
• Championed a data-driven culture and led a team of three members to build a cloud-based engineering metrics dashboard, from demo-ready to maturity in four months.
• Influenced and accelerated the implementation of BU-wide engineering metrics dashboard.
职位：Technical Product & Program Manager, PayPal Here
时间：Sep 2012 - Feb 2013
地址：San Jose, CA
工作内容：
• Program managed company's #1 initiative "PayPal Here" - a mobile payment solution allowing merchants to accept card or contactless payments (apple/android pay) on their mobile devices.
• Designed product requirements for PayPal Here for US, UK and Canada.
• Designed and conducted user studies to guage ease-of-use vs. competitors, which reduced onboarding time by 10%, reduced drop-offs and increased onboarding success rate by 10%.
职位：Member of Technical Staff, Payments
时间：2007 - 2012
地址：San Jose, CA
工作内容：
• Led and hosted a $100M-revenue project involving 20+ cross functional teams, shipped in six months with zero post-production defect.
• Customized test strategy for 20+ cross functional teams and provided special test data using binary representation that reduced number of testcases by 80% without compromising test coverage.
• Built a team of six people, which supported five projects in the team’s first quarter.
• Built and maintained a regression suite of 4,000+ testcases at 99%+ pass rate consistently.
• Led a customer service call listening initiative and identifed defects resulting in an estimated $1M annual savings.
• Led the team's code coverage initiative and continuous integration effort to reduct bug introduction rate.
公司：NetSuite
职位：Software Test Engineer
时间：2004 - 2006
地址：San Francisco Bay Area
工作内容：
NetSuite offers Cloud ERP Business Management solution for small and mid-sized businesses.
• Ensured quality of the #1 Cloud ERP Suite with a focus on its flagship feature – the dashboard.
公司：PrediWave
职位：Software Test Engineer
时间：2002 - 2004
地址：San Francisco Bay Area
工作内容：
Prediwave provides interactive video on demand services to cable and satellite television providers.
• Evaluated existing and new software product features and user interfaces through testings and reviews.
公司：OnMobile
职位：Sr. Software Engineer
时间：2001 - 2002
地址：San Francisco Bay Area
工作内容：
A spin-off from Infosys Technologies, Onmobile provides voice-on-demand mobile and wireless services
• Developed Onmobile’s voice & data platform with a focus on server provisioning, multi-language support, billing and web interface using Java and Oracle.
公司：Oracle
职位：Member of Technical Staff
时间：1998 - 2001
地址：San Francisco Bay Area
工作内容：
Mobile & Wireless Products, Server Technologies.
• Built and launched Oracle’s first asynchronous mobile message queuing system using Java & JSP.
公司：Application Engineer
时间：1997 - 1998
地址：San Francisco Bay Area
公司：Keynote Systems
职位：Software Engineer
时间：1996 - 1997
地址：San Francisco Bay Area
工作内容：
• One of the first ten employees of the successful Internet performance authority
• Co-developed the first comprehensive worldwide internet performance monitoring application
许可证
Pragmatic Marketing Certified
Pragmatic Marketing
Issued Jan 2012 · Expired Jan 2012
慈善志愿服务
Crisis Counselor
Crisis Text Line
May 2020 - Present · 2 yrs 7 mos
Social Services
Respond to people in crisis via a secured text messaging platform.
Los Altos Mountain View Community Foundation
Grant advisory committee member
Los Altos Community Foundation
Jun 2015 - Present · 7 yrs 7 mos
Review grant applications from local nonprofits that focus on unsolved local issues, and recommend programs that are impactful and align with the foundation's objectives.
National Alopecia Areata Foundation
Advocacy Committee Member & Legislative Liaison
National Alopecia Areata Foundation
Jan 2015 - Present · 8 yrs
Health
Engage US Senators and House of Representatives, advocate for legislative changes and funding on medical research for the autoimmune disease that affects 6.8 million people in the US.
PayPal
PayPal Business Challenge
PayPal
Jun 2015 - Nov 2015 · 6 mos
Economic Empowerment
Dedicated 10% of work time to the PayPal Business Challenge 2015. Took the program manager role in a team of six to help local nonprofit to solve their technical & business challenges. The goal was to help the organization increase donor base, reduce website drop-off and improve payment processing experience. Our team delivered the solution by creating new website landing page, thank you page, setup Google Analytics, simplified donation flow, and generated automated reporting.
Our team won first place among 12+ teams participating in the PayPal Business Challenge 2015. During the award ceremony, the program sponsor commented "I have never seen a self-managed team (i.e. volunteers) being so well managed." Our team members smiled and pointed at me saying "Thanks to Wendy!"
PayPal
Grant advisory committee, PayPal Gives
Jan 2015 - Jan 2019 · 4 yrs 1 mo
Review nonprofit grant applications submitted by employees, and recommend/approve grants for nonprofit organizations based on project impact, needs, financial health and track record.
Nonprofit grant advisory committee, eBay Foundation
eBay Ince
Jan 2013 - Jan 2015 · 2 yrs 1 mo
Review applications from employees and recommend grants for nonprofit organizations that have special meaning to employees.
技能：
Cross-functional Team Leadership
Leadership
Agile Methodologies
Program Management
SDLC
Web Applications
Quality Assurance
Process Improvement
Product Management
Software Development
Test Automation
Cloud Computing
Integration
Scrum
Software Development Life Cycle (SDLC)
Portfolio Management
Java
SQL
Unix
Java Enterprise Edition
Enterprise Software
Public Speaking
课程
Operations Excellence Green Belt Training
Associated with PayPal
荣誉和奖项
First Place, PayPal Business Challenge
Issued by PayPal · Nov 2015
PayPal Business Challenge is a program that allows employees to spend 10% of their time to connect with local businesses or nonprofits to solve their technical & business challenges. Teams were formed to partner with a local business, compete with other teams to make the greatest sustainable impact in 5 months.
Program managed a team of 6 to helped Givelight Foundation to expand donor base by social media marketing, increase retention and reduce drop-off by improving website appeal and implementing analytics tools, and improve donor's experience by payment processing upgrades.
Speech Contests
Issued by Toastmasters International
Second Place, Speech Evaluation Contest, Area Level, 2012
First Place, Humorous Speech Contest, Club & Area Level, 2009
First Place, Table Topics Contest, Club Level, 2008